Welcome to Your Future Campus, the Online Tuition Institute dedicated to providing quality education. This refund policy outlines our procedures regarding refunds for our online tuition services.
1. Refund Eligibility
Refunds are applicable under the following circumstances:
Cancellation during the Trial Period: If a student decides not to continue after the free trial class, they are eligible for a full refund.
Cancellation before the Start of Regular Classes: If a student decides to cancel enrollment before the start of regular classes, a full refund will be issued.
Technical Issues: In the event of technical issues or unforeseen circumstances that prevent the delivery of classes, a refund for the affected sessions may be considered.
2. Refund Process
To request a refund, please contact us at email@example.com with your full name, registration details, and the reason for the refund request. The refund request must be submitted within [number of days] days from the occurrence of the eligible circumstance.
3. Refund Amount
The refund amount will be determined based on the following criteria:
Cancellation during the Trial Period: 100% of the tuition fees paid for regular classes.
Cancellation before the Start of Regular Classes: 100% of the tuition fees paid for regular classes.
Technical Issues: The prorated amount for the affected sessions will be refunded.
4. Refund Payment Method
Refunds will be processed using the original payment method used during the enrollment process. Please allow [number of days] days for the refund to be processed and reflected in your account.
5. Non-Refundable Items
The following items are non-refundable:
- Any fees paid for trial classes.
- Any fees paid for study materials or resources.
6. Refund Exceptions
Refunds will not be issued under the following circumstances:
- Non-attendance or non-participation in classes.
- Failure to meet the technical requirements for online classes.
- Dismissal due to violation of institute policies.
7. Contact Information
For any questions regarding this Refund Policy or to initiate a refund request, please contact us at firstname.lastname@example.org.
Last Updated: [01-Nov-2023]